Case Study: How Explorate Automated Rate Ingestion and Unlocked Operational Efficiency with Wove

Customer Background

Explorate is a leading Australian digital freight forwarder focused on delivering streamlined, technology-driven shipping solutions. They manage thousands of container shipments per year, leveraging their proprietary RMS to serve customers across the globe.

The Challenge

Traditionally, Explorate received carrier rates in a variety of formats—PDFs, spreadsheets, emails—which required its team to manually reformat each file to be compatible with their internal rate management system.

This issue became more acute when shipping lines shifted to releasing updated rates every two weeks, turning what used to be an occasional task into a high-frequency operational burden. Each rate file, sometimes over 200 lines long, had to be processed manually line-by-line, delaying pricing updates and occasionally resulting in missed quoting opportunities.

We were constantly at risk of quoting outdated rates or delaying responses to customers, which meant potentially losing business.

— Alex, Co-Founder & CEO at Explorate

The Solution

Explorate turned to Wove’s AI-powered rate data ingestion engine to automate the process.

Wove’s solution integrated directly with Explorate’s home-grown RMS, enabling the team to upload and ingest shipping line tariffs at speed. What once required manual formatting and hours of effort can now be completed in minutes.

The Wove product is very simple and easy fix to what is traditionally a very manual process. The speed we can now ingest shipping line rates and update our RMS is extremely efficient.

— Brad, Commercial Manager at Explorate

Results & Impact

Time Savings

While hard to precisely quantify, Explorate’s Procurement and Pricing teams report significantly reduced time spent on manual data entry—freeing up resources to focus on more strategic, revenue-generating tasks.

Cost Efficiency

Automating rate ingestion has reduced the need for repetitive admin work and helped prevent costly quoting errors.

Accuracy & Performance

With cleaner, faster and more accurate data ingestion, Explorate can now respond to RFQs with up-to-date pricing, reducing delays and increasing the likelihood of securing bookings.

Employee Experience

Team members no longer need to deal with repetitive formatting tasks and can instead concentrate on higher-value activities, improving morale and productivity.

Reach Out

Are you a freight forwarder, shipper, or technology vendor struggling with manual rate ingestion workflows? Let's get in touch!