Your shared inbox, on autopilot.
Wove connects to your team's shared inboxes, reads every email and attachment, and does the work — answering rate requests, creating shipments, chasing missing information and updating CargoWise.
Every email becomes finished work.
One inbox in. Four workflows out.
Rate requests answered in minutes.
Wove reads each RFQ, extracts the lane, equipment, incoterms and cargo details, prices it from your latest contract rates and creates the one-off quote in CargoWise — with a reply ready to send.
- FCL, LCL and air requests
- Rates pulled from your contracts and rate sheets
- Reply sent automatically or held for review
Pre-alerts become shipments.
Forward a pre-alert or let Wove pick it up from the shared inbox. It splits the attachments, extracts and validates every field, and creates the shipment in CargoWise with the documents attached.
- Bundled PDFs split and classified
- Cross-checked across invoice, packing list and HBL
- Created via native eAdaptor in under a minute
Shanghai 200120, China
Never chase a customer again.
Wove knows what each request needs. When something is missing, it replies asking for exactly that, holds the work until it arrives and follows up if the customer goes quiet.
- Checks every request for required details and documents
- Polite, specific follow-ups in your team's voice
- Reminder cadence and wording fully configurable
Hi team — thanks for the booking request. To confirm space we still need the commercial invoice and packing list. Reply to this email with them attached and we'll take it from there.
Everything else, routed and handled.
Arrival notices update ETAs, carrier invoices go to AP for matching, and status updates reach customers — each email classified and sent to the right workflow or person.
- Classifies every inbound email by type and urgency
- Routes by branch, customer or trade lane
- Full audit trail on every action
Inbox rules that run themselves.
Set the rules once — auto-reply to rate requests, chase missing documents, turn pre-alerts into shipments, update ETAs from arrival notices — and Wove's AI agents run them on every email, around the clock.
Connect once. Keep working the same way.
Connect your shared mailboxes directly or forward to a Wove address. Your team keeps the inbox they know; Wove works alongside it and writes the results back to your TMS.
Gmail
“Wove eliminated our shared inbox chaos. Our entire quote request process now runs automatically.”
CBX Global · Jacksonville“Wove automated both our CargoWise quote process and shipment registration process. What took hours now happens on its own.”
Navia Freight · MelbourneQuestions about email automation.
How does Wove connect to a shared inbox?
Wove connects directly to shared mailboxes in Microsoft 365 or Gmail, or you can set up a forwarding rule to a dedicated Wove address. Your team keeps working in the same inbox — Wove reads every new email and attachment as it arrives.
What kinds of logistics emails can Wove handle?
Rate and quote requests, pre-alerts and booking requests, arrival notices, carrier invoices, shipment status updates and customer service requests. Wove reads the email body and 35+ attachment types, classifies each email and routes it to the right workflow.
Can Wove reply to customers automatically?
Yes. Inbox rules can send replies automatically — for example a quote for a complete rate request, or a follow-up asking for a missing commercial invoice. Every rule is configurable — you decide which replies go out on their own, which are drafted for your team to review first, and how often reminders are sent.
How does Wove turn emails into work in CargoWise?
When an email needs action, Wove does it in CargoWise through the native eAdaptor integration — creating one-off quotes from rate requests, shipments from pre-alerts, and updating ETAs from arrival notices — with the original documents attached as eDocs.
What happens when an email is missing information?
Wove checks every request against what it needs, replies asking for anything missing, holds the work until it arrives and sends reminders on the schedule you set if the customer doesn't respond — so your team never has to chase details by hand.
Is every action logged?
Yes. Every email Wove reads and every action it takes — replies, quotes, shipment updates and routing — is logged with a full audit trail.
Put your shared inbox on autopilot.
Book a 20-minute demo and see Wove answer, chase and file the emails your team handles every day.