Privacy Policy
Wove Labs, Inc.
Last updated: February 23, 2026
At Wove, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including wove.com, tariffs.wove.com, refunds.wove.com, and related services (collectively, the "Services").
Information We Collect
Information you provide directly:
- Name, email address, phone number, company name, and job title when you register, submit a form, or contact us
- Import entry data you upload to our refund calculator or tariff tools, including HTS codes, country of origin, customs value, entry dates, duties paid, and exclusion codes
- Messages or inquiries submitted through our contact or help forms
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on our Services, and referring URLs
- Cookies and similar tracking technologies (see Cookies section below)
Import Entry Data
We take the handling of your import entry data seriously. Your trade data is commercially sensitive and we treat it accordingly:
- Your import entry data is used solely to calculate your tariff refund exposure and deliver results to you
- We do not share your entry-level data with third parties without your explicit consent
- We do not use your import entry data to train AI models without your explicit consent
- Import entry data is retained for 90 days after your last login, after which it is permanently deleted
- You may request deletion of your uploaded data at any time by contacting us at privacy@wove.com
How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Services
- Calculate tariff refund exposure and deliver results to you
- Send you your refund analysis and relevant product communications
- Respond to your inquiries and provide customer support
- Send periodic emails regarding products, services, and relevant industry updates (you may opt out at any time)
- Detect and prevent fraud or misuse of our Services
- Comply with legal obligations
We do not sell your personal data to third parties.
Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve our Services. You can control cookie settings through your browser. Disabling cookies may affect the functionality of our Services. You may opt out of interest-based advertising by visiting https://optout.aboutads.info.
Data Sharing
We may share your information with:
- Service providers who assist in operating our Services (such as cloud hosting, email delivery, and analytics), subject to confidentiality obligations
- Legal authorities if required by law, court order, or to protect the rights and safety of Wove or others
- Business transfers in connection with a merger, acquisition, or sale of assets, with notice provided to affected users
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Protection
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Import entry data is deleted 90 days after your last login. You may request earlier deletion at any time by contacting privacy@wove.com.
Your Rights
You have the right to access, update, or delete the information we hold about you. Specifically, you may:
- Access or request a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to our processing of your personal information
- Opt out of marketing communications at any time
California residents: Under the California Consumer Privacy Act (CCPA/CPRA), you have the right to know what personal information we collect, how we use it, and the right to opt out of the sale of personal information. We do not sell personal information.
EU/UK residents: If you are located in the European Economic Area or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with your local supervisory authority. Our legal basis for processing your data is legitimate interest and, where applicable, your consent.
Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at privacy@wove.com.
Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties and we encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the updated date at the top of this page. Material changes will be communicated via email or a prominent notice on our Services. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Wove Labs, Inc.