AI-Powered Exception & Claims Management
Transform how you handle logistics exceptions and claims with intelligent automation. Reduce response times by 50%, minimize errors, and improve customer satisfaction through AI-powered email processing.
Incoming Exception Email
AI Analysis
Suggested Responses
Exception Emails
Missing container details for shipment #12345
Urgent: Detention charges inquiry for BOL WB987654
Need ETA update for delivery to Chicago warehouse
AI Processing
Extracting shipment number and container requirements
Priority: High
Calculating detention period and applicable charges
Priority: Urgent
Retrieving tracking data and transit updates
Priority: Medium
Quick Resolutions
Container details located:
CNTR: ABCU1234567
Detention charges breakdown:
5 days @ $75/day = $375
Updated ETA information:
Arrival: Jun 15, 14:30 CDT
Why Choose Wove?
Seamless Integration
Simple Outlook/Gmail plugin deployment with no complex system integration required. Start automating within minutes.
50% Faster Resolution
Cut exception handling time in half with AI-powered categorization and response drafting.
Compliance Ready
Built-in audit trails and secure data handling ensure regulatory compliance and accountability.
Advanced Capabilities
Multi-Language Support
Handle exceptions in multiple languages with our advanced LLM capabilities.
Performance Analytics
Track resolution times, identify bottlenecks, and measure team performance.
SLA Monitoring
Automatically track and manage service level agreements for each exception type.
Customizable Workflows
Adapt the system to your specific business rules and exception handling processes.
Key Features
Smart Categorization
Automatically tag and prioritize incoming exception emails by type and urgency.
Action Tracking
Generate and monitor action items automatically from email content.
Analytics Dashboard
Track resolution status and gain insights with our optional analytics dashboard.
Business Impact
Increased Efficiency
Handle claims and exceptions faster with automated processing.
Cost Reduction
Minimize operational costs and reduce the impact of delays.
Risk Mitigation
Improve accuracy and maintain detailed audit trails.
Clear ROI for Your Business
Our solution delivers measurable value through reduced operational costs, faster resolution times, and improved customer satisfaction.
Time Savings
Cut exception handling time by 50% with automated processing
Cost Reduction
Lower operational costs through efficient automation
Quality Improvement
Reduce errors and improve response consistency
Ready to Transform Your Exception Management?
Join the waitlist for early access to our AI-powered exception and claims management solution.
Powered by Industry-Leading Rate Ingestion
Wove's AI Copilot is built on our powerful rate ingestion engine that automatically parses and structures complex rate data from Excel spreadsheets and PDFs. This enterprise-grade technology is also available as a standalone service for both SMB and Enterprise freight forwarders.
